Answered By: Lisely Laboy - ACLD Last Updated: Sep 09, 2015 Views: 599
An "active" hold is one that the library is working on to satisfy the request. Nothing is available yet, but the system is actively looking for the request, or you are queued in line for the item.
A "pending" request means there is an item on the shelf at a library branch that satisfies the request. The hold is not yet available (an available hold would have the status of "held") but it should be available soon.