Answered By: ACLD ASRef
Last Updated: Oct 21, 2015     Views: 58

If you are not at the library:

  • The most likely cause is that a firewall program, such as Norton Internet Security, is not allowing the connection to the eSource. Disabling Norton's ad blocker can help.
  • Always access the eSource from a web page in the library's website. Don't go directly to it by searching for the name of the database or using a saved bookmark or a URL address from your browser's history. Start at our Research page, select a Research category or click View All eSources on the Research page, and you should have success.
  • A few of our eSource providers do not allow access from outside the library. If the eSource listed indicates "In-library use only," then you can't access that information from a home PC or on any computer that's not inside an Library District branch.

If you are at the library using a library computer, ask a staff member to assist you.